Terms of Use

🏢 1. About Roots BPO

These Terms of Use govern your access to and use of the website operated by Roots BPO, located at:

Roots BPO is a Business Process Outsourcing company providing call center services, lead generation, virtual assistants, and project outsourcing primarily to U.S.-based clients.

✅ 2. Acceptance of Terms

By accessing our website, you confirm that:

• You are at least 18 years of age
• You have read, understood, and agree to be bound by these Terms
• You have the legal capacity to enter into a binding agreement
• You are not prohibited from using our services under applicable law

If you do not agree to these Terms, please stop using our website immediately.

🌐 3. Use of Website

3.1 Permitted Use

You may use our website to:

• Learn about Roots BPO services and campaigns
• Contact us for business inquiries
• Submit job applications via the Career page
• Access information about our team and company

3.2 Prohibited Activities

You agree NOT to:

• Use the website for any illegal, fraudulent, or unauthorized purpose
• Attempt to gain unauthorized access to our systems or servers
• Submit false, misleading, or fraudulent information in our forms
• Use automated tools such as bots or scrapers to extract content without permission
• Transmit viruses, malware, or any harmful code
• Harass, threaten, or abuse our staff or other users
• Copy, reproduce, or republish our website content without written permission
• Use our website to spam or send unsolicited communications

📝 4. Forms and Submissions

When you submit information through our Contact or Career forms, you agree that:

• All information provided is accurate, complete, and truthful
• You have the right to provide the personal information submitted
• For job applications, uploaded CVs and resumes are your own original documents
• We may retain submitted information as described in our Privacy Policy
• Submitting false information may result in immediate rejection of your application
• We reserve the right to reject any submission without explanation

CV and Resume Uploads

• Only PDF, DOC, and DOCX files are accepted with a maximum size of 5 MB
• Uploaded files are stored securely on our server
• Files are only accessible to authorized Roots BPO HR staff

🔒 5. Intellectual Property

All content on this website including but not limited to:

• Text, descriptions, and written content
• The Roots BPO logo and brand identity
• Website design, layout, and user interface
• Graphics, icons, and visual elements

...is the exclusive intellectual property of Roots BPO and is protected by copyright law.

You may not copy, modify, distribute, sell, or create derivative works based on our content without our prior written consent. You may share links to our website and reference our company name for legitimate informational purposes.

🔗 6. Third-Party Links and Services

Our website may contain links to third-party websites and services including:

• WhatsApp: Clicking the WhatsApp button redirects you to WhatsApp, governed by Meta and WhatsApp terms
• Social Media: Links to LinkedIn, Facebook, Instagram, and Twitter
• Email Links: mailto links that open your email client

We are not responsible for the content, privacy practices, or terms of any third-party website. Accessing third-party sites is at your own risk.

⚠️ 7. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of uninterrupted, error-free, or secure access
• Warranties that results from using the website will be accurate or reliable

Roots BPO does not guarantee that the website will always be available, free from errors, or free from viruses or other harmful components.

⚖️ 8. Limitation of Liability

To the maximum extent permitted by law, Roots BPO and its directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, business, or goodwill
• Damages arising from unauthorized access to or alteration of your submissions
• Damages resulting from your reliance on information provided on this website

Our total liability for any claim related to the use of this website shall not exceed PKR 10,000.

🤝 9. BPO Services Terms

The information on this website is for general informational purposes only. Specific BPO service agreements are governed by separate written contracts between Roots BPO and each client.

• Service pricing, terms, and conditions are subject to change
• No binding service agreement is formed through website contact forms alone
• All formal agreements must be signed in writing by authorized representatives
• Client data shared for BPO services is handled under separate Data Processing Agreements

👨‍💼 10. Employment and Career Applications

Submitting a job application through our website does not guarantee employment or an interview. We reserve the right to:

• Accept or reject any application at our sole discretion
• Close open positions at any time
• Contact or not contact any applicant
• Retain application data for 6 months as per our Privacy Policy

Employment at Roots BPO is subject to separate employment contracts, background checks, and company policies.

🔄 11. Changes to These Terms

Roots BPO reserves the right to modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• Continued use of the website after changes constitutes acceptance of the new terms

We encourage you to review these Terms periodically.

🌍 12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Rawalpindi, Punjab, Pakistan.

If you are accessing this website from outside Pakistan, you are responsible for compliance with your local laws.

📞 13. Contact Us

For any questions or concerns regarding these Terms, please contact: