πŸ“ž 051-5120010 βœ‰οΈ info@rootsbpo.com πŸ“ Saddar, Rawalpindi, Pakistan
Pakistan's Premier BPO Partner

Honest Service. Focus Leads. Awesome Results.

For over a decade, Roots BPO has been at the forefront of Call Center and Business Process Outsourcing solutions. Delivering reliable, efficient, and scalable support so you can focus on growing your business with confidence.

500+
Successful Campaigns
10+
Years Experience
40+
Expert Agents
98%
Client Satisfaction
πŸ‡ΊπŸ‡Έ Serving U.S.-Based Clients

Specialized in Final Expense, Medicare, Auto Insurance & ACA campaigns with proven conversion strategies.

Our Trustworthy Clients
InsureMax
MediCare Pro
AutoShield USA
ACA Direct
HomeGuard
What We Offer

Our Core Services

End-to-end outsourcing solutions designed to accelerate your business growth with precision and reliability.

🎯

Lead Generation

Generate qualified leads that drive business growth with our targeted outbound calling strategies.

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Inbound Lead Generation

Attract, engage, and convert high-quality leads with our proven inbound strategies.

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Call Centre Services

Enhance customer experience with our reliable and efficient call center services.

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Project Outsourcing

Seamlessly outsource your projects and accelerate growth with expert-driven solutions.

πŸ’»

Web Development

Build innovative, responsive websites that drive results for your business.

🀝

Virtual Assistants

Boost productivity with skilled virtual assistants supporting your operations 24/7.

Industry Focus

Our Campaigns

Roots BPO creates tailored campaigns that drive results for businesses across all industries.

01
πŸ“‹

Project Outsourcing

End-to-end project management with dedicated expert teams.

02
πŸ›‘οΈ

Insurance

Final Expense, Medicare & Auto Insurance with live transfers.

03
⚑

Energy

Electricity and gas switching campaigns for the best rates.

04
🏠

Home Services

HVAC, solar & roofing lead generation with verified prospects.

05
πŸš—

MVA

Motor vehicle accident campaigns connecting with legal reps.

06
πŸ₯

ACA

Affordable Care Act enrollment campaigns for healthcare access.

40+
Head Count
10+
Years Experience
500+
Sales Delivered
98%
Revenue Growth

Ready to Scale Your Business?

Join hundreds of U.S. businesses that trust Roots BPO to deliver results through expert call center and BPO solutions.

About Us

Homeβ€ΊAbout Us
🌱
Growing Together
Since 2019
2019
Founded
Who We Are

Our Story

Founded in 2019, Roots BPO is a trusted name in the call center industry, proudly serving U.S.-based insurance clients with high-performing lead generation and live call transfer services.

With a dedicated team of 30–40 agents and over a decade of industry experience, we specialize in campaigns for Final Expense, Medicare, Auto Insurance, and the Affordable Care Act (ACA). Our process is powered by smart data scraping, cold calling strategies, and a commitment to quality conversations that convert leads into valuable results.

Roots BPO was built on a foundation of real-world experience, industry insight, and a relentless drive to deliver results. At Roots, we don't just deliver calls β€” we deliver trust, performance, and results.

πŸ’ͺ
Grit
We push through challenges to deliver
🀝
Integrity
Transparent and honest in all we do
🌟
Impact
Leaving a legacy worth remembering
🎯
Performance
Results-driven, every single day
The People Behind Roots BPO

Meet Our Leadership

πŸ‘¨β€πŸ’Ό

Muhammad Bilal Khan

CEO & Co-Founder
🧠

Hamas Riaz

Founder & Visionary Leader
βš™οΈ

Usman Aziz

Founder & Director Operations
πŸ“Š

Marwan Riaz

Founder & Business Administrator
πŸ’»

Syed Ahmed Gardazi

Chief Technology Officer (CTO)
🌱
Join Our Team
We're looking for talented people
How We Started

Our Vision

To become the most reliable and value-driven partner for U.S. insurance providers by consistently delivering high-quality leads and compliant live call transfers.

We envision a future where Roots BPO empowers businesses to grow, families to thrive, and opportunities to be created for every person we touch β€” whether it's a client, an employee, or a customer on the line.

Our goal is simple: grow with integrity, serve with passion, and leave a legacy worth remembering.

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Quality First

Every call, every lead β€” we hold ourselves to the highest standards of quality and compliance.

🌐

U.S. Market Expertise

Deep knowledge of American insurance markets drives our campaign success.

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Scalable Growth

Our infrastructure scales with your business β€” from 5 agents to 500, we grow as you grow.

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Data-Driven Strategy

Analytics-powered cold calling strategies ensure maximum conversion rates.

40+
Head Count
10+
Years Experience
500+
Sales Delivered
98%
Revenue Growth

Our Services

Homeβ€ΊServices
What We Offer

Comprehensive BPO Solutions

From outbound lead generation to full-scale project outsourcing β€” Roots BPO delivers the expertise your business needs to grow.

SERVICE 01
🎯

Lead Generation

Generate qualified leads that drive business growth with our targeted lead generation strategies powered by data-driven campaigns.

  • Targeted prospect lists & data scraping
  • Outbound cold calling campaigns
  • Lead qualification & scoring
  • CRM integration & reporting
SERVICE 02
πŸ“₯

Inbound Lead Generation

Attract, engage, and convert high-quality leads with our proven inbound strategies that maximize your ROI.

  • Inbound call handling
  • Lead nurturing workflows
  • Live chat & email support
  • Conversion rate optimization
SERVICE 03
πŸ“ž

Call Centre Services

Enhance customer experience with reliable and efficient call center services tailored to your business needs.

  • 24/7 call handling availability
  • Live call transfers
  • Customer satisfaction tracking
  • Multi-campaign management
SERVICE 04
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Project Outsourcing

Seamlessly outsource your projects and accelerate growth with expert-driven solutions and dedicated teams.

  • Dedicated project teams
  • End-to-end project management
  • Scalable resources on demand
  • Regular progress reporting
SERVICE 05
πŸ’»

Web Development

Build innovative, responsive websites that drive results with our expert web development services.

  • Responsive website design
  • Landing page development
  • E-commerce solutions
  • SEO optimization
SERVICE 06
🀝

Virtual Assistants

Boost productivity with skilled virtual assistants ready to support your business operations around the clock.

  • Administrative support
  • Email & calendar management
  • Data entry & research
  • Customer follow-ups
Industry Campaigns

Our Campaign Verticals

Roots BPO specializes in running targeted campaigns tailored to meet the specific needs of businesses across a wide range of industries.

πŸ“‹

Project Outsourcing

End-to-end project management solutions with dedicated expert teams that integrate seamlessly with your operations.

Outsourcing
πŸ›‘οΈ

Insurance

Final Expense, Medicare, and Auto Insurance campaigns with high-converting live transfers to licensed U.S. agents.

Insurance
⚑

Energy

Electricity and gas switching campaigns that connect consumers with the best energy rates available.

Energy
🏠

Home Services

HVAC, solar, roofing, and home improvement lead generation with fully verified and qualified prospects.

Home Services
πŸš—

MVA

Motor vehicle accident campaigns connecting injured parties with trusted legal representation.

Legal
πŸ₯

ACA

Affordable Care Act enrollment campaigns helping Americans access the healthcare coverage they need.

Healthcare

Ready to Launch Your Campaign?

Contact our team today to discuss which services best match your business goals.

Career

Homeβ€ΊCareer
Join the Team

Build Your Future With Us

At Roots BPO, we believe our people are our greatest asset. We invest in talent, foster growth, and create an environment where you can thrive professionally while making a real impact.

Whether you're an experienced sales professional or just starting your BPO career, Roots BPO offers the training, tools, and opportunity to reach your potential.

πŸ’°
Competitive Salary
Market-rate pay + performance bonuses
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Full Training
Comprehensive onboarding for all roles
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Career Growth
Clear paths from agent to leadership
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Recognition
Monthly awards & incentive programs
β˜•
Great Culture
Collaborative, energetic team environment
⏰
Flexible Shifts
Multiple shift options available
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Start Your BPO Career Today

Join a team of 40+ professionals dedicated to excellence in call center and business process outsourcing. Your growth is our mission.

Open Positions

Current Opportunities

πŸ“ž
Sales Agent – Outbound
Make outbound calls to U.S. prospects, generate qualified leads, and close insurance sales. Full training provided. No prior experience required.
Full TimeOn-siteSalesHiring Now
🎧
Customer Support Representative
Handle inbound calls, resolve customer queries, and deliver excellent service for U.S.-based clients in insurance and home services sectors.
Full TimeOn-siteSupportHiring Now
πŸ‘¨β€πŸ’Ό
Team Lead / Floor Manager
Supervise agent teams, monitor KPIs, coach agents, and ensure campaign targets are met with quality standards. Min 1 year experience required.
Full TimeLeadershipSenior
πŸ’»
Virtual Assistant
Provide administrative and operational support to U.S. clients remotely β€” scheduling, emails, data entry, research, and client communication.
RemoteFlexibleAdminHiring Now

Apply for a Position

Fill out the form below and our HR team will contact you within 48 hours.

Contact Us

Homeβ€ΊContact Us
Get In Touch

Let's Start Growing Together

Ready to scale your business with a trusted BPO partner? Reach out today and let's discuss how Roots BPO can deliver results for you.

πŸ“ž
Phone Numbers
βœ‰οΈ
Email Address
πŸ“
Office Address
3rd Floor, Hamza Plaza 14/62, Opp Poonch House,
Adam Jee Road, Saddar, Rawalpindi, Pakistan
⏰
Working Hours
Monday – Friday: 6:00 PM – 4:00 AM (PKT)
U.S. Eastern Business Hours
πŸ“

3rd Floor, Hamza Plaza
Saddar, Rawalpindi

Send Us a Message

Fill out the form and our team will get back to you within 24 hours.

Looking for a Career at Roots BPO?

We're always on the lookout for talented, driven individuals to join our growing team.