📞 051-5120010 ✉️ info@rootsbpo.com 📍 Saddar, Rawalpindi, Pakistan
Pakistan's Premier BPO Partner

Honest Service. Focus Leads. Awesome Results.

For over a decade, Roots BPO has been at the forefront of Call Center and Business Process Outsourcing. Delivering reliable, efficient, and scalable support so you can focus on growing your business with confidence.

500+
Successful Campaigns
10+
Years Experience
40+
Expert Agents
98%
Client Satisfaction
🇺🇸 Serving U.S.-Based Clients

Specialized in Final Expense, Medicare, Auto Insurance & ACA campaigns with proven conversion strategies.

Our Trustworthy Clients
InsureMax
MediCare Pro
AutoShield USA
ACA Direct
HomeGuard
What We Offer

Our Core Services

End-to-end outsourcing solutions designed to accelerate your business growth with precision and reliability.

🎯

Lead Generation

Generate qualified leads that drive business growth with our targeted outbound calling strategies powered by data and expertise.

📥

Inbound Lead Generation

Attract, engage, and convert high-quality leads with our proven inbound strategies that maximize your ROI and conversion rates.

📞

Call Centre Services

Enhance customer experience with our reliable and efficient call center services tailored to your specific business needs.

🚀

Project Outsourcing

Seamlessly outsource your projects and accelerate growth with expert-driven solutions and dedicated professional teams.

💻

Web Development

Build innovative, responsive websites that drive results with our expert web development services built for conversion.

🤝

Virtual Assistants

Boost productivity with skilled virtual assistants supporting your business operations 24/7 with precision and care.

Industry Focus

Our Campaigns

Roots BPO creates tailored campaigns that drive results for businesses across all industries — from insurance to energy and beyond.

01
📋

Project Outsourcing

End-to-end project management with dedicated expert teams.

02
🛡️

Insurance

Final Expense, Medicare & Auto Insurance with live transfers.

03

Energy

Electricity and gas switching for the best rates nationwide.

04
🏠

Home Services

HVAC, solar & roofing lead generation with verified prospects.

05
🚗

MVA

Motor vehicle accident campaigns connecting with legal reps.

06
🏥

ACA

Affordable Care Act enrollment campaigns for healthcare access.

40+
Head Count
10+
Years Experience
500+
Sales Delivered
98%
Revenue Growth

Ready to Scale Your Business?

Join hundreds of U.S. businesses that trust Roots BPO to deliver results through expert call center and BPO solutions.

About Us

HomeAbout Us
🌱
Growing Together
Since 2019
2019
Founded
Who We Are

Our Story

Founded in 2019, Roots BPO is a trusted name in the call center industry, proudly serving U.S.-based insurance clients with high-performing lead generation and live call transfer services.

With a dedicated team of 30–40 agents and over a decade of industry experience, we specialize in campaigns for Final Expense, Medicare, Auto Insurance, and the Affordable Care Act (ACA).

Roots BPO was built on a foundation of real-world experience, industry insight, and a relentless drive to deliver results. At Roots, we don't just deliver calls — we deliver trust, performance, and results.

💪
Grit
We push through challenges
🤝
Integrity
Transparent and honest always
🌟
Impact
Leaving a legacy worth remembering
🎯
Performance
Results-driven every day
The People Behind Roots BPO

Meet Our Leadership

👨‍💼

Muhammad Bilal Khan

CEO & Co-Founder
🧠

Hamas Riaz

Founder & Visionary Leader
⚙️

Usman Aziz

Founder & Director Operations
📊

Marwan Riaz

Founder & Business Administrator
💻

Syed Ahmed Gardazi

Chief Technology Officer (CTO)
🌱
Join Our Team
We're looking for talented people
How We Started

Our Vision

To become the most reliable and value-driven partner for U.S. insurance providers by consistently delivering high-quality leads and compliant live call transfers.

We envision a future where Roots BPO empowers businesses to grow, families to thrive, and opportunities to be created for every person we touch.

Our goal: grow with integrity, serve with passion, and leave a legacy worth remembering.

🏆

Quality First

Every call, every lead — highest standards of quality and compliance.

🌐

U.S. Market Expertise

Deep knowledge of American insurance markets drives our success.

📈

Scalable Growth

Our infrastructure scales with your business — 5 agents to 500.

🔒

Data-Driven Strategy

Analytics-powered campaigns ensure maximum conversion rates.

40+
Head Count
10+
Years Experience
500+
Sales Delivered
98%
Revenue Growth

Our Services

HomeServices
What We Offer

Comprehensive BPO Solutions

From outbound lead generation to full-scale project outsourcing — Roots BPO delivers the expertise your business needs to grow.

SERVICE 01
🎯

Lead Generation

Generate qualified leads that drive business growth with our targeted data-driven campaigns.

  • Targeted prospect lists & data scraping
  • Outbound cold calling campaigns
  • Lead qualification & scoring
  • CRM integration & reporting
SERVICE 02
📥

Inbound Lead Generation

Attract, engage, and convert high-quality leads with our proven inbound strategies.

  • Inbound call handling
  • Lead nurturing workflows
  • Live chat & email support
  • Conversion rate optimization
SERVICE 03
📞

Call Centre Services

Enhance customer experience with reliable call center services tailored to your business.

  • 24/7 call handling availability
  • Live call transfers
  • Customer satisfaction tracking
  • Multi-campaign management
SERVICE 04
🚀

Project Outsourcing

Seamlessly outsource your projects with expert-driven solutions and dedicated teams.

  • Dedicated project teams
  • End-to-end management
  • Scalable resources on demand
  • Regular progress reporting
SERVICE 05
💻

Web Development

Build innovative, responsive websites that drive results for your business growth.

  • Responsive website design
  • Landing page development
  • E-commerce solutions
  • SEO optimization
SERVICE 06
🤝

Virtual Assistants

Boost productivity with skilled VAs ready to support your operations around the clock.

  • Administrative support
  • Email & calendar management
  • Data entry & research
  • Customer follow-ups
Industry Campaigns

Our Campaign Verticals

Roots BPO specializes in running targeted campaigns tailored to meet the needs of businesses across all industries.

📋

Project Outsourcing

End-to-end project management with dedicated expert teams that integrate seamlessly with your operations.

Outsourcing
🛡️

Insurance

Final Expense, Medicare, and Auto Insurance campaigns with high-converting live transfers to licensed U.S. agents.

Insurance

Energy

Electricity and gas switching campaigns that connect consumers with the best available energy rates.

Energy
🏠

Home Services

HVAC, solar, roofing and home improvement lead generation with fully verified and qualified prospects.

Home Services
🚗

MVA

Motor vehicle accident campaigns connecting injured parties with trusted legal representation nationwide.

Legal
🏥

ACA

Affordable Care Act enrollment campaigns helping Americans access the healthcare coverage they need.

Healthcare

Ready to Launch Your Campaign?

Contact our team today to discuss which services best match your business goals.

Career

HomeCareer
Join the Team

Build Your Future With Us

At Roots BPO, we believe our people are our greatest asset. We invest in talent, foster growth, and create an environment where you can thrive professionally while making a real impact.

Whether you're an experienced sales professional or just starting your BPO career, Roots BPO offers the training, tools, and opportunity to reach your potential.

💰
Competitive Salary
Market-rate + bonuses
📚
Full Training
Comprehensive onboarding
📈
Career Growth
Agent to leadership paths
🏆
Recognition
Monthly awards & incentives
Great Culture
Collaborative environment
Flexible Shifts
Multiple shift options
🚀

Start Your BPO Career Today

Join a team of 40+ professionals dedicated to excellence. Your growth is our mission.

Open Positions

Current Opportunities

📞
Sales Agent – Outbound
Make outbound calls to U.S. prospects, generate qualified leads, and close insurance sales. Full training provided. No prior experience required.
Full TimeOn-siteSalesHiring Now
🎧
Customer Support Representative
Handle inbound calls, resolve queries, and deliver excellent service for U.S.-based clients across insurance and home services.
Full TimeOn-siteSupportHiring Now
👨‍💼
Team Lead / Floor Manager
Supervise teams, monitor KPIs, coach agents, and ensure campaign targets are met. Minimum 1 year experience required.
Full TimeLeadershipSenior
💻
Virtual Assistant
Provide administrative support to U.S. clients remotely — scheduling, emails, data entry, research, and client communication.
RemoteFlexibleAdminHiring Now

Apply for a Position

Fill out the form below and our HR team will contact you within 48 hours.

Contact Us

HomeContact Us
Get In Touch

Let's Start Growing Together

Ready to scale your business with a trusted BPO partner? Reach out today and let's discuss how Roots BPO can deliver results for you.

📞
Phone Numbers
✉️
Email Address
📍
Office Address
3rd Floor, Hamza Plaza 14/62, Opp Poonch House,
Adam Jee Road, Saddar, Rawalpindi, Pakistan
Working Hours
Monday–Friday: 6:00 PM – 4:00 AM (PKT)
U.S. Eastern Business Hours
📍

3rd Floor, Hamza Plaza
Saddar, Rawalpindi

Send Us a Message

Our team will get back to you within 24 hours.

Looking for a Career at Roots BPO?

We're always looking for talented, driven individuals to join our growing team.